Return & Refund Policy
At Nuvikara, customer satisfaction is important to us.
Return Period
Eligible items may be returned within:
30 calendar days after delivery
Return Conditions
To qualify for a return:
- Products must be unused.
- Products must remain in original condition.
- Original packaging should be included whenever possible.
Non-Returnable Situations
Returns may not be accepted for:
- Products damaged through customer misuse.
- Items modified after delivery.
- Products returned without approval.
Damaged, Defective, or Incorrect Items
If your order arrives:
- Damaged
- Defective
- Incorrect
- Significantly different from the description
please contact us with photos or videos.
We will review the situation and provide an appropriate solution, including replacement, refund, or other assistance.
How to Request a Return
Contact:
Nuvikara Customer Support
Provide:
- Order number
- Product details
- Reason for return
- Photos/videos if applicable
Do not send products back before receiving return instructions.
Refund Processing
Approved refunds will be issued to the original payment method within:
5–10 business days
after the returned item has been received and inspected.